Salon FAQs
Get answers about booking, policies, services, and pricing at Mirror Mirror.
Who should I book with?
+We understand it can be a challenge to find that perfect stylist for your unique style and preferences- So at Mirror Mirror we make it easy for you! We offer a matchmaking survey that will help you find the best stylists for your hair type, goals, and your style and personality too! Walk into your first visit confident, knowing you’re in the perfect hands for you!
Click here to find your stylist match!
Do you do confirmation calls?
+Only if need be. If you are signed up to receive email and text correspondence from us, you will get an email notification 5 days prior and a text notification 72 hours prior to your appointment. If we have not heard from you, you will receive a call 72 hours, as well.
Where should I park?
+As our valued client, you'll enjoy complimentary parking validation in Garage #1 on ANY floor , conveniently located behind the salon (accessible via Denali Summit Pass). Simply grab a ticket upon entry, and we'll take care of the validation inside the salon.
Why do new clients have to come in for a consultation for color appointments?
+It allows us time to discuss exactly what your hair goals are and make sure we schedule plenty of time to accomplish them. It also allows us to make sure everyone is on the same page regarding what you can expect to pay for your visit.
Why do you need my credit card to book an appointment?
+This is on file for both contactless check-out as well as a security feature should you cancel within 48 hours of your appointment or no-show. Refer to our full cancellation policy for more details.
What if I want to switch stylists at Mirror Mirror? Will it be awkward?
+"No way! Our #1 goal is for you to be happy. It’s very common at Mirror Mirror for guests to bop around from one stylist to the next. There is plenty of love to go around!"
If you’re interested in trying a new stylist- start with our matchmaking survey to find your top three stylists who best fit your style and personality!
Click here to find your stylist match!
I’m on a budget — is there anything for me at Mirror Mirror?
+You bet. You will love our referral program that allow you to earn discounts and dollars off just for sticking around and sending your friends in. Additionally, you can check out our New Talent. They are building their books so their pricing is more competitive. Don’t worry they are still fully licensed and train with the best talent at Mirror Mirror. Feeling flexible? We are always looking for models for various training opportunities that would allow you to get HIGHLY discounted services.
How do I know what services to book?
+If you are new to the salon we highly recommend giving us a call to set up a consultation. Many of our new clients will need additional time and their first service may be more of a “project” than what is available to book online.
What kind of color do you use?
+We use primarily Goldwell, Redken, Schwartzkopf and O&M.
Do you have assistants perform services?
+Yes! We like to think of ourselves as a teaching salon. We utilize fully licensed apprentices to support our busiest team members so you can have the best experience possible. If you prefer your stylist shampoo or blow out your hair please let us know, so we can adjust the timing and pricing of your service.
Do you offer kids cuts?
+We do, but we do not offer kids pricing. If you are looking for a lower priced option for your kiddo, we recommend one of our New Talent stylists.
How are your prices determined?
+Our prices are based on experience and technical skills, as well as the time it takes to perform a service. In 2021, we introduced a new, simplified rate structure which you can learn about in more detail here.
Your stylist should communicate any changes in pricing along with the consultation, but if you are ever caught off guard at check out, please let us know and we will do our best to accommodate.
Why is there a cancellation/no-show fee?
+This is in place to protect our stylists time and financial well-being. We have an ongoing waitlist, and usually we can place someone in your spot if we have the requested 48 hours notice. We have voicemail, email and text systems in place 24 hours a day, so as long as you are communicating with us, it’s our goal to avoid charging a fee. In the rare event that a client simply does not communicate and does not show up, we charge the fee so the stylist can still get paid for their time. Again, it’s very rare!
Do you offer refunds if I don’t love my hair?
+We have a large team of stylists and it’s our goal that you love your hair! In the event you need something adjusted or tweaked, we would be happy to do that either with the original stylist (preferably) or with another team member. We find we can resolve any problems with the team we have! Please inform us 7 days after your appointment at the latest, so that we may schedule you for an free adjustment. Any communication a week after your service may result in the need to schedule a "new" service and not a free adjustment.
What is the cancellation policy?
+We ask for 48-hours notice to cancel your appointment, or we will charge your card for 50% of the price of the service booked. If you cancel your appointment within 24 hours or No Show, you will be charged 100%. You will receive confirmation emails, and a call or text 72 hours in advance so that gives you plenty of time to reschedule or cancel, if necessary. Of course we understand that there are true emergencies and will assess every situation on a case-by-case basis.
We do ask for a credit card to reserve ALL appointments. If you repeatedly do not show up for appointments, it's possible that we will ask you to pre-pay for your future visits. If you arrive more than 15 minutes late for your appointment, we may need to adjust the services that you are scheduled for or potentially reschedule the entire service. We will absolutely do our best to accommodate you, but as schedules become increasingly tighter we will let you know if your service will be affected by your arrival time.
Can I bring my pet to my appointment?
+By Texas state law, no pets are allowed in a salon. Although we love your furry friends, for the safety of our clients and team, we will politely ask that you do not bring your pets to your appointment.
What if I am not 100% happy with my hair?
+Our goal is for you to LOVE your hair. If that is not the case, we ask that you communicate that to us within seven (7) days of your appointment, so we can find time to schedule an adjustment.
What if I am late?
+If you arrive more than 15 minutes late for your appointment we may need to adjust your scheduled services or potentially even reschedule your entire appointment. We will absolutely do our best to accommodate, but as schedules become increasingly tighter, we will let you know if your service will be affected by your arrival time.
Do you accept gratuity?
+You can absolutely leave your stylist gratuity for fabulous service. If you can leave it in cash that is greatly appreciated, otherwise you can tip on a credit card.
How far out should I book my appointment?
+For our senior stylists, we recommend booking at least two to three weeks out if you have specific days/times that you need. We can occasionally accommodate you sooner but a two-or-three-week window should be safe. Our new stylists can get you in much faster, so please don't hesitate to call us to schedule even same-day services. We will always do our best to get you in!
Pre-booking is also highly recommended because it allows you to get the exact day/time that you want. Additionally, a haircut will lose shape after 8-10 weeks so it will keep you from forgetting. We do confirmations 48 hours in advance so you can always shift your appointment if necessary.
What if I’m sick, my kid is sick, or there is an emergency, etc?
+We understand these things happen, and as long as you let us know, we can usually work it out. Our fee is reserved for chronic no-showers that do not communicate with us.
If you are sick, please reach out to us to reschedule your appointment.
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